Terms & Conditions – Sparemach Ltd
Last updated: June 2026
1. Company Information
This website is operated by Sparemach Ltd, United Kingdom.
Contact:
- Email: info@sparemach.co.uk
- Phone: 07508263711
By placing an order on this website, you agree to these Terms & Conditions.
2. Contract Formation
When you place an order, you are making an offer to purchase goods.
A contract is formed only when:
- We accept your order, and
- The goods are dispatched
We reserve the right to:
- Refuse or cancel any order before dispatch
- Cancel orders due to stock errors, pricing errors, or suspected fraud
If an order is cancelled, a full refund will be issued.
3. Product Responsibility
Customers are responsible for ensuring that any part ordered is correct for their vehicle.
This includes:
- Part number verification
- Vehicle compatibility
- Engine/model/specification matching
We do not accept liability for:
- Incorrect diagnosis
- Incorrect part selection
- Parts fitted to incompatible vehicles
- Damage caused by incorrect installation
We strongly recommend installation by a qualified professional.
4. Pricing & Availability
- Prices are shown in GBP (£)
- Prices may include or exclude VAT depending on listing
- We reserve the right to correct pricing errors before dispatch
- If a pricing error occurs, we may cancel the order and refund in full
5. Payment
- Payment is taken at the time of order
- Orders are not processed until payment is cleared
- We reserve the right to refuse or cancel high-risk or fraudulent orders
6. Shipping & Delivery
All shipping is governed by our Shipping & Delivery Policy.
Key points:
- Delivery times are estimates only
- We are not responsible for courier delays outside our control
- Risk passes to the customer once goods are dispatched
7. Returns & Refunds
All returns are governed by our Returns & Cancellations Policy.
Customers may have a statutory right to cancel within 14 days under UK law.
We reserve the right to:
- Refuse returns of fitted, used, or damaged goods
- Deduct value where goods are not in resaleable condition
- Reject returns without authorisation (RMA)
8. Faulty or Damaged Goods
If a product is faulty or damaged:
- You must report it within a reasonable timeframe (usually 48 hours for transit damage)
- Evidence (photos/videos) may be required
- Items may be inspected or tested before confirmation
We may offer:
- Replacement
- Repair
- Refund (if applicable)
We may consult suppliers or technical specialists before confirming fault.
9. Liability Limitation
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- Our liability is limited to the value of the goods purchased
- We are not responsible for labour costs, fitting costs, recovery costs, or vehicle damage
10. Risk Transfer
Once goods are dispatched and handed to the courier:
- Risk of loss or damage passes to the customer
We will still assist with courier claims where possible.
11. Force Majeure
We are not responsible for delays or failure caused by events outside our control, including:
- Courier disruption
- Strikes
- Weather conditions
- Supply chain issues
- System failures
12. Wholesale Orders
Wholesale or bulk orders may:
- Be subject to separate pricing
- Be fulfilled via partner or affiliated businesses
- Have separate delivery and contractual terms
All wholesale agreements are confirmed separately.
13. International Orders
We do not offer standard international retail shipping.
International wholesale enquiries may be reviewed on a case-by-case basis and fulfilled via approved partners or affiliates.
All international terms are confirmed before acceptance of any order.
14. Intellectual Property
All website content (text, images, branding, layout) belongs to Sparemach Ltd and may not be copied or reused without permission.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of UK courts.
16. Changes to Terms
We reserve the right to update these Terms at any time. The latest version will always be available on this page.